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Terms & Conditions

The online store belongs to the company with the following details:


Distinctive title: FOTEINON (

Address: Ag. Georgiou 103 (Pyrgos, Ilia)

Tel: +302621033178, FAX:2621037294

ΤΙΝ: 999182100 - Tax office: PYRGOS

Please review the following terms and conditions before placing your order. Please be advised that before placing your order, you agree to be bound by these rules.

1. Age limit

The online store sells products only to persons over 18 years of age and reserves the right to refuse the sale in any other case.

2. Working hours

The is an online store and, therefore, is accessible to its visitors / customers 24 hours a day, 7 days a week. However, telephone or electronic communication with the shop is possible within the hours 9:00 - 15:00 , weekdays and Saturdays except public holidays.

3. Description of Services

The provides full services for the acquisition of its products. These services include purchase via internet, mail, fax, telephone, confirmation of your purchase, choice of payment methods, proper packaging, shipping to your place safely and receipt or invoice delivery note.

4. Order

The amount shown on the site includes 24% VAT, but does not include the transport costs. The prices are listed on the respective page of the site, where the user chooses the way in which he/she wishes the shipment / payment to be made, or you can see them in detail on the receipt you will receive with your purchase. is not responsible for anything that happens beyond what can be controlled, i.e. it is not responsible for loss, late orders or interruption of telephone, power, program software or other systems. However, it remains at the disposal of its users-customers to smooth out any problems.

5. Order Confirmation

From you will receive a notification confirming your order within 24 hours of its online entry and only then, the order becomes binding. We encourage you to print this page and keep it as a receipt until you receive the legal receipt of the product. Your order will be confirmed by e-mail, fax and/or sms. On the receipt that will accompany your product upon receipt, you will find the full purchase amount, including all costs and taxes that may be mandatory. In case you wish, there is the possibility of issuing an invoice instead of a simple receipt, but you must be informed beforehand.

6. Packaging

The is responsible for ensuring the proper packaging of your products, each according to its specificities. The packaging includes security packaging, both internally and externally, for better protection. If, however, a product is detected on receipt which is not intact, it will be replaced at our expense, after immediate telephone notification by the customer. The reserves the right to check the product, in order to decide on its condition and whether the customer is responsible or not.

7. Delivery

The delivery of products is carried out, except in cases of cash on delivery, after receives the full amount of the order. Delivery is made immediately from the date of confirmation of the order. Detailed information is hosted in the "Shipments & Returns" section of the site (bottom). The delivery period does not include delays due to strikes or other unexpected situations (see weather conditions, etc.).

8. Transport costs

The final cost depends on the destination (inaccessible locations, outlying islands, places outside Greece), the volume and weight of the order. In any case, the customer is informed of the total charge before completing the order.

9. Payment methods

Customers of can choose from the following payment options for their orders:

  • Paypal

  • Cash on delivery

  • Bank Deposit

  • Credit Card

The completion of each order is subject to payment for both the specific item and the transport costs.

10. Shipping / delivery methods

Depending on the address of the recipient, the delivery of orders is carried out either by an employee of the company by the same means, or by a courier service, or through an agency / post office, in special cases. In addition, the customer has the option to receive his order from the physical store of the company, upon request, free of charge.

11. Issue of receipt / invoice

The company is obliged to issue a retail receipt (or an invoice based on information provided by the customer) for each purchase.

12. Quality Guarantee/Returns

The team of, utilizing its long experience and expertise in the field, guarantees the storage and maintenance of the items in the store's catalogue under professional conditions. In addition, it makes every effort to ensure that each item is delivered to the customer in perfect condition. In case of any defect in the product or in its packaging, the customer is requested to contact within five (5) working days, in order to arrange either the replacement of the product or the return of the money by credit to a bank account or credit card (not in cash).

13. Restrictions of Use

The entire content of the site is registered under EU law and is protected by international copyright law and international procurement contracts. Material from as well as related services may not be copied, distributed or transmitted in any way unless authorised by Users of the site may download a copy of some or all of the material for personal, non-commercial use provided that they do not modify the material in any way, nor delete or alter anything related to the copyright and authenticity mark. All material on this site is provided for legal use only.

14. Limitations of Liability

The is not responsible for technical errors of any type, both in the computer and in the software used, for problems in the network connection or for incomplete, unclear or delayed transmissions. In no event shall it be liable for damages resulting from the use of material from this address.

15. Protection of Personal Data

At e-metalshop we want you to know and have control over what data you share with us and what we do with it. This document (called the Privacy Policy) explains in simple terms but also clearly what data we collect and how we use it. Its purpose is to help you decide what data you want to share with us and how.

Below is a summary of the most important points of the privacy policy, but we recommend that you read the whole document.

  • When you use the e-metalshop - even without purchasing a product - we receive personal data from you such as your IP address and the type of device you use, without identifying you. In addition, by choosing to create an account on e-metalshop you share your e-mail address, your mobile phone number, your full name and your address details with us. We use this information to secure your account and to contact you on issues that concern you.
  • At e-metalshop wants to make your online shopping better. We provide you with the ability to store products you are interested in in your account.We use information from the products you search, view and store to show you results that may be of most interest to you and to notify you of opportunities that may be of interest to you.
  • E-metalshop provides the possibility of public communication. Product reviews are public and visible to all visitors of e-metalshop.
  • Through your account settings you can choose which data you share with us and manage your preferences regarding our communication with you and promotions.

For any questions or comments regarding this policy, please do not hesitate to contact us by email at [email protected] or by phone at: +30 210-3009518.

Data you provide us

All the data you provide to us is required by the services we use in order to function.

Account details

You do not need to have an account to use or make a purchase from the e-metalshop. If you choose to create an account we will ask you for the following information:

  • Name
  • Surname
  • Email
  • Phone
  • Address info
  • Login Password

The above data are not publicly displayed. Only your name is displayed when you log in with the password, which only you know. By providing the above information you can easily make your online purchases, without having to fill out the order form every time. You can also monitor the progress of your order as well as the history of all your orders. These data are also used by our store's specialized staff to send the products of your order.

You can also choose if you want to receive updates from offers and news of our store.

Shipping / Billing Information

If you make a purchase through the e-metalshop, we will ask you for the billing and shipping details of the products you purchase. The invoicing details are used to issue the receipt or invoice document and are stored in a secure manner by e-metalshop to which only qualified personnel of our store have access.

To enable us to process your order, we share the shipping details with the transport company where they will deliver your goods.

If you choose to pay by card, your card details are not stored by the e-metalshop, they are entered in the payment form of the partner bank.

Data we receive

When you use our services or visit our shop, we may receive data concerning you. We use this data in order to provide our services.


Cookies are small text files containing pieces of information stored on your computer or device that you send us on each visit. We use cookies to enable us to provide you with personalised content and to measure the performance of the e-metalshop and extract statistics on the use of our services. Most browsers accept cookies automatically, however you can control the behaviour of your browser through its settings. Please note, however, that cookies are necessary in order for your account to work, although they are not necessary for every use of the site.

Traffic history

All web services have access to specific data sent by your device while browsing the internet. We also receive data from your navigation on e-metalshop and from your interaction with our other services, even if you do not have an e-metalshop account. For example, when you visit an e-metalshop page. We call the set of these data Traffic History.

This Traffic History includes information such as your IP address, the type and manufacturer of your device, the type of your browser and operating system, the page you visit, the page that referred you to us, the search terms you used as well as your cookies.

We use this data to ensure that our services operate safely and quickly, to improve the content we provide and to evaluate its effectiveness. We may also use this data in combination with data you provide to us to show you personalized content that is likely to be of most interest to you.

Information we share with third parties

E-metalshop is made to make your online shopping better. In general, we do not share your personal data with third parties. Where we do, we do so either with your consent, or because it is necessary for us to be able to provide our services, or because we have to comply with applicable laws.

Service providers

In order to offer you our services, we in turn receive services from companies located in the EU. and the USA. For example, we use Google Analytics to better understand how our users use e-metalshop and we use third-party data networks to connect our infrastructure to the internet. We may share your personal data with some of these providers, but in a way that is consistent with our Policy and always with the commitment that this data will be used exclusively and only in a way that we will indicate. We also share your payment information with payment service providers in order to process payments or dispute a transaction.

Compliance with the law

We may store, use or share your personal data if we determine that this is necessary to comply with applicable law or with an ongoing legal process, or if it is to protect the life of an individual, as well as to ensure the integrity of our service against misuse, such as the dissemination of defamatory, inappropriate or unwanted content. We may also do the same to deal with incidents of fraud.


The data you share with us is the property of our company and follows it. However, you can request their deletion or correction at any time by sending an e-mail to [email protected].

Non-personalized information

We share non-personal information in the form of statistics or aggregated data about the popularity of products and categories, but without sharing your personal information with them.

Manage your data

You can check, correct and/or delete your data at any time through your profile settings. You can also request deletion of your account. In addition, you can choose to opt out of the processing of your personal data if you wish.

Access to your personal information and update it

As long as you have an e-metalshop account, you can at any time access your personal information through your profile and change, correct or delete them if you wish.


You can request the deletion of your account by sending us an e-mail at info@e-metalshop,gr

Opt out of processing

You can use your account settings to opt out of certain forms of processing. For example, you can opt out of receiving newsletters and disable certain types of notifications.

Additional information or assistance

Do not hesitate to contact us for any question or comment regarding the Privacy Policy.

The controller for your personal data when you use our services is:

e-metalshop and kids

e-metalshop is not intended for children and you must be at least 16 years old to use our services.

Changes to our Policy

From time to time we will revise this Policy, but the most recent version will always be available at If we determine that a revision is important, we will notify you by e-mail using the address you have registered in your account. In any case, by using our services you accept this Policy and are bound by its terms.

16. Modifications to Terms reserves the right to modify these terms, regarding future orders. By using the site, you agree to be bound by these modifications as well as the existing operating rules.

17. Product Prices

The "web price" indication on the products on our page,, means that the specific products have a different price if they are purchased through the online store than the price at which they are available in the physical our store. bears no responsibility and does not cover price differences of products purchased from our physical store and the customer subsequently discovered the existence of the product with a lower price on

18. Right of Withdrawal

Any customer who purchases a product from reserves the right, within fourteen (14) calendar days, to return the product or products purchased for any reason, even unnecessarily, and to request a replacement with another product, or a refund.

We use cookies and other similar technologies to improve your browsing experience and the functionality of our site. Privacy Policy.